Support

Contact us

• Support email: support@kapavpn.com

Account deletion

Delete your account in the app or on the deletion page (for accounts with a linked email). If no email is linked and the app is already uninstalled, contact support.

Common questions

• I paid but have no access. Access starts after our server confirms the payment. Return to the app and refresh; if access does not appear, contact support with the time and method of payment.
• New device or reinstall. Sign in with your linked email. If the device limit is reached, the device with the oldest sign-in is signed out.
• Free allowance used up. Choose a plan in the app.
• Cannot connect. Try automatic location or another network: route availability depends on your network.

Never send tokens, verification codes, VLESS keys or card details.